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Shipping and Returns

Shipping Options & Costs

We use a combination of carriers and our own van for Notwasted deliveries.

Delivery is complimentary for orders for 4 more bottles or orders over $99 to most metropolitan cities around Australia. It’s expensive for wine shipments to Northern Territory, Pilbara and North Queensland so unfortunately we have to charge a fee for these areas.

We offset all our carbon emissions through tree planting initiatives.

Please note we are experiencing the occasional delays with Australia-wide courier deliveries. This excludes our Melbourne Overnight and Sydney Same Day & Next Day Delivery services.

ANZAC CLOSURES

We will be closed Sunday 24th and Monday 25th of April..

 

Shipping Options:

SYDNEY

  1. Same Day Sydney (within 10km of CBD)  A same day service 6 days a week right now. Monday to Friday cut-off for orders is 16:00. Saturday 15:00. Includes SMS and email notifications with live tracking.
  2. Same Day Delivery Sydney (outside 10km of CBD) – Monday through Friday and cut-off time is 15:00. No delivery on Saturdays or Sundays.
  3. Next Day Delivery Sydney (outside 10km of CBD) – Monday through Thursday and cut-off time is 14:00. Free for orders over $100

For shipping costs to your area please proceed to shipping methods at checkout.

MELBOURNE & MORNINGTON PENINSULA

  1. Melbourne Overnight – Order by 13:30 Monday through Thursday for delivery the next day.
  2. Mornington Peninsula – If you live between Melbourne CBD and Mornington, just order by 2pm on Wednesday and you’ll get your wines Thursday or Friday afternoon.

BRISBANE

  1. We sometimes use a private courier delivering Wednesday through Friday in Brisbane you may not receive tracking.

AUSTRALIA

  1. Express for Rest of Australia  – Orders are delivered in 2 business days for may east coast cities following dispatch. For delivery estimates to your city, click here. These orders are collected at 10:30am every business day.
  2. TNT Next Day Delivery Brisbane, Gold Coast, Canberra and Others – Order by 12:00pm and you can get your wines the next day. To see if your town is eligible click here. Monday to Friday only and must provide authority to leave to avoid $20 re-delivery surcharge.
  3. Mornington Peninsula & Surrounds – If you live en-route from Melbourne to Mornington, we deliver there every Thursday afternoon, just ensure your order is in by Wednesday 14:00.

International shipping is available to some countries with the exception of the USA. Head to the checkout to view pricing to your city.

Hot Conditions

If there are extremely high temperatures we may decide to halt your shipment to avoid risk of spoiling the wine.

Shipping Costs

Free shipping is available for all orders with 4 wines or $100 spend to most metropolitan cities in Australia with the exception of any promotional discount. Regional areas may be subject to an incremental fee based on order size. Express delivery is managed through our partners at Australia Post, Fastway, TNT and other carriers. Shipping costs are calculated based on the size of the order and your location.

Shipping Delivery Attempts

With our Express and Carbon Neutral delivery, if a parcel cannot be delivered on the first attempt, it will either be delivered to your closest Australia Post location or re-delivery will be attempted.

After a delivery attempt is made, the driver will leave a card with tracking information and instructions for re-delivery or pick-up. An email will also be sent to you with this information.

Notwasted Rewards

Account members will will receive 10% in store credit for every bottle of wine purchased. For more information here over here. The store credit will only be earned for wine purchases and you can decide how much credit you wish to redeem on a future purchase.

Order Status & Cancellations

Order Confirmation

Once your order has been placed, you will receive a confirmation email following the checkout process. The order confirmation contains your invoice number and all relevant details relating to the order.

Order Processing

Orders will be processed the same business day they are received. Orders placed after 11:00 (AEST), may be fulfilled the following business day.

Order Shipment

Once we have processed the order, a confirmation email will be sent to you. The email will contain a link and tracking number for the shipment.For more information on delivery times around Australia see ‘Shipping’.

Modifying or Cancelling Your Order

You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accomodate any changes or cancellations before shipping.To modify your order please email drinkme@notwasted.io with your order number.

Order Status

To check on your order status:

– Login into your NOTWASTED account

– Under ‘My Account’ there will be an area with your ‘Order History’

– The ‘Fulfillment Status’ will be either ‘Fulfilled’ or ‘Unfulfilled’, if an order has been shipped it will be ‘Fulfilled’

To modify your order please email drinkme@notwasted.io with your order number.

Returns & Refund Policy

As natural wines are very sensitive to the surrounding environment and perishable if not taken care of, we do not offer change of mind refunds.For orders where a mistake has been made, please let us know within 30 days of receiving the order.

Damaged Parcels

Our policy with our couriers is to return damaged items back to us. The following process will occur for damaged items:

  • If package has been confirmed damaged by the courier, Notwasted will send out a replacement box.
  • Any out-of-stock items that are damaged can be refunded or replaced.
  • Refunds will take up to 15  days to process.

Returning an Order & Return to Sender

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If an incorrect address is used and the item is returned to sender, unfortunately we will have to charge you for the cost of this service.