Shipping and Returns

We use a combination of Australia Post and our own van for Notwasted deliveries.

Free shipping is available for all orders over $100 in Sydney and $199 Australia-wide to most metropolitan cities in Australia with the exception of any promotional discount or regions below.

Regional areas may be subject to an incremental fee based on order size. Express delivery is managed through our partners at Australia Post. Shipping costs are calculated based on the size of the order and your location.

It’s expensive for wine shipments to Northern Territory and Pilbara so unfortunately we have to charge a fee for these areas.

We offset all our carbon emissions through tree planting initiatives.

SYDNEY

There are various options available. Same day delivery, next day delivery and just plain Jane Australia Post.

Within 10km of CBD

Same Day Sydney – A same day service 6 days a week. Monday to Saturday cut-off for orders is 15:00. Includes SMS and email notifications with live tracking. Free for orders of $100 or more.
Tomorrow Is Fine – If you’re happy with everything coming tomorrow, you’ll save some $ if your order is less than $100

Northern Beaches

Same Day – A same day service 6 days a week. Monday to Saturday cut-off for orders is 13:00. Includes SMS and email notifications with live tracking. Free for orders of $100 or more.
Tomorrow Is Fine – If you’re happy with everything coming tomorrow, you’ll save some $ if your order is less than $100

MELBOURNE EXPRESS

Melbourne Express – Order by 11:00am Monday through Thursday for delivery in 1-2 days. $20 for orders under $199. Free for those above $199.

AUSTRALIA

Express & Carbon Neutral – Orders are delivered in 2 business days on average for east coast cities following dispatch. For delivery estimates to your city, click here.

Shipping Delivery Attempts

With our Express and Carbon Neutral delivery, if a parcel cannot be delivered on the first attempt, it will either be delivered to your closest Australia Post location or re-delivery will be attempted.

After a delivery attempt is made, the driver will leave a card with tracking information and instructions for re-delivery or pick-up. An email will also be sent to you with this information.

Shipping re-calls, re-directs and futile deliveries will attract a fee. These fees vary from $12.50 to $15 depending on the carrier.

If there are extremely high temperatures we may decide to halt your shipment to avoid risk of spoiling the wine.

Account members will will receive 10% in store credit for every bottle of wine purchased. For more information here over here. The store credit will only be earned for wine purchases and you can decide how much credit you wish to redeem on a future purchase.

Order Confirmation

Once your order has been placed, you will receive a confirmation email following the checkout process. The order confirmation contains your invoice number and all relevant details relating to the order.

Order Processing

Orders will be processed the same business day they are received. Orders placed after 11:00 (AEST), may be fulfilled the following business day.

Order Shipment

Once we have processed the order, a confirmation email will be sent to you. The email will contain a link and tracking number for the shipment.For more information on delivery times around Australia see ‘Shipping’.

Modifying or Cancelling Your Order

You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accomodate any changes or cancellations before shipping.To modify your order please email drinkme@notwasted.io with your order number.

Order Status

To check on your order status:

– Login into your NOTWASTED account

– Under ‘My Account’ there will be an area with your ‘Order History’

– The ‘Fulfillment Status’ will be either ‘Fulfilled’ or ‘Unfulfilled’, if an order has been shipped it will be ‘Fulfilled’

To modify your order please email drinkme@notwasted.io with your order number.

As natural wines are very sensitive to the surrounding environment and perishable if not taken care of, we do not offer change of mind refunds.For orders where a mistake has been made, please let us know within 30 days of receiving the order.

Damaged Parcels

Our policy with our couriers is to return damaged items back to us. The following process will occur for damaged items:

If package has been confirmed damaged by the courier, Notwasted will send out a replacement box.
Any out-of-stock items that are damaged can be refunded or replaced.
Refunds will take up to 15 days to process.

Returning an Order & Return to Sender

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If an incorrect address is used and the item is returned to sender, unfortunately we will have to charge you for the cost of this service.