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Have a question? Keep reading.
When will I receive my order? How do I know when it has been shipped? Why didn't I receive tracking?

If you’re in the ‘Rest of Australia’ category below you will receive a shipping email confirmation with tracking once your order is picked up and on its way to you. However, this depends on the selected delivery method. Read below.

Sydney ‘Same Day’ – We take care of your order so Monday to Friday 4pm for those within 10km of CBD and 3pm for others. Saturday to those within 10km of CBD until 3pm. Closed Sunday. ETA and live tracking provided when we’re en route to you.

Sydney ‘Next Day Delivery’ & ‘Melbourne Overnight’ – at your doorstep Tuesday to Friday. Our delivery guys pick-up orders at 2pm Monday to Thursday so you can get them tomorrow. However, if you place an order after 2pm on Thursday you’ll have to wait till Tuesday to get your order. No tracking is available as they are a home grown wine service, but we get reliability and fast deliveries instead.

Brilliant Brisbane – We sometimes use a private courier delivering Wednesday through Friday so you may not receive tracking.

Rest of Australia – We care for you too! We use a couple of different couriers to get you your order and you should receive a shipping confirmation once your order has been picked up from our warehouse.

If you think you should have received tracking information but haven’t, it could be in your spam/junk folder. Otherwise, shoot us an email. For more shipping information, see here.

My order did not arrive as expected with incorrect items or is damaged in transit! What do I do?

We’re sorry to hear that!

Damaged – If an order has been confirmed by our couriers to be damaged during transit, we will send out a replacement box. Any out-of-stock items that are damaged can be refunded or replaced, with refunds taking up to 15 days to process. Drop us an email here.

Faulty – Send us an email with your order number and what items are faulty with relevant pictures. We can send a replacement or provide store credit for the faulty items.

Incorrect or missing items – We sometimes miss an item or accidentally pack a similar but not the same wine. Send us an email with your order number, what is missing, and any relevant pictures of what you have received and we’ll sort things out for you.

What do I do if I need to modify my shipping information?

Send us an email as soon as possible and we’ll see what we can do.

Can I modify my order? How do I return an item?

You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before shipping. To modify your order please email with your order number.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Unfortunately, if an incorrect address is used and the item is returned to the sender (us), we will have to charge you for the cost of this service.

How do I use Notwasted rewards? Why haven't I earned any rewards even if I've ordered?

Notwasted Rewards is our way of giving back to you guys. Every single wine you purchase, we will reward you with 10% of the value back in store credit. Use as little or as much credit on your next purchase.

If you have not received any rewards for your order this is usually because:

  1. Packs and other non-wine items are excluded from earning rewards.
  2. Rewards won’t be accumulated if a discount code is used outside of the rewards credit (e.g. a welcome discount)
  3. Your credit expires after 12 months. Sorry.

For more information, see here.

Do you ship overseas?

Yes, we ship overseas! Unfortunately, we are unable to deliver to the US.

Can I order something that isn't on the website?

We’re always looking to broaden our horizons and taste great natural wine. Send us an email and we’ll see what we can do!

Do I need an account to place an order?

You don’t need an account to complete a purchase. However, if you register with us you’ll make sure that you’re earning 10% back on every wine with Notwasted Rewards.

Different Question?

Scrolled this far but without an answer? Send us an email.